Alfa Laval 24/7 Service & Support

Fast and effective support – wherever you need it

Alfa Laval’s global network puts service centres and field service engineers in easy reach, anywhere in the world. And with today’s digital technology, we can always be right by your side. Count on us for remote or onboard assistance – in port, in dry dock, at anchorage or at sea.

Troubleshooting

Diagnose and resolve to improve performance

Our skilled service engineers can troubleshoot your equipment and restore its functionality. When you contact us by phone or e-mail, we’ll help you specify the issue and propose an immediate solution if possible. Remotely or on board, we’ll support you until your issue is resolved.

Our troubleshooting brings you:

• Reduced downtime
• Secured compliance
• Enhanced equipment performance

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Remote troubleshooting

Secure uptime and compliance with AR guidance

Using digital tools such as augmented reality (AR), we can provide in-depth troubleshooting without delay. AR creates a live environment where our experts can guide your crew to a solution – no travel required. If more proves necessary, we escalate seamlessly to onboard service.

Remote troubleshooting enables:

• Interactive support in a digital environment
• Faster resolution with lower costs
• Reduced travel and emissions

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Other remote services

Improve operations with connected support

Connectivity for Alfa Laval equipment gives you smart ways to lower cost of ownership and secure peace of mind. With diagnostic data to speed up troubleshooting, our experts can provide even better remote support. But that’s just one of many possibilities in our digital services.

Through connectivity, you can gain:

• Deeper insights
• More comprehensive support
• Data-driven tools for improvement

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